Awani Delivery Assurance & Peace of Mind Guarantee
(Powered by Shipped Shield)
At Awani Home & Gift, every fragile Dallah, fine glass tea set, crystal thermos, and porcelain platter is double-bubble-wrapped and carefully boxed by hand at our London, Ontario boutique.
Because our collections feature delicate, artisanal luxury homeware, we believe you should never have to worry about courier mishandling. That is why Awani Home & Gift proudly covers and funds 100% of the delivery protection for every single order.
Your shipment is fully protected against transit damage, breakage, loss, or theft at zero extra cost to you.
1. How Awani Delivery Assurance Works
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100% Merchant-Funded: You do not need to pay extra fees or toggle any checkboxes at checkout. Every single shipment leaving our London boutique is automatically protected from our door to yours.
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Hassle-Free Replacements: If your delicate glassware, thermos, or tray arrives broken or damaged by the courier, you will never have to wait weeks for lengthy courier investigations.
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Direct Self-Service Resolution: You can file a claim in less than two minutes directly through our online claims portal, and our protection team will issue an immediate replacement or refund.
2. What Items Are Covered?
Awani Delivery Assurance protects our entire catalog of fragile luxury homeware and decor shipped across Canada and the United States, including:
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Glassware & Tea Collections: All crystal thermoses, glass tea cups, saucers, and teapots.
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Porcelain & Ceramics: Fine dinnerware, serving bowls, luxury platters, and cake stands.
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Dallahs & Metalware: Vacuum flasks, gold-plated Dallahs, hammered brass sets, and mirrored serving trays.
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Home Fragrance & Accents: Incense burners, mabkharas, sculptural accents, and decor centerpieces.
3. How to File a Claim (Quick 2-Minute Step-by-Step)
If an item arrives damaged, broken, or lost in transit, filing your claim is fast and simple:
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Retain Packaging: Keep all original packaging, protective wrapping, and the outer cardboard shipping box.
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Take Clear Photos: Take 2–3 clear photos on your phone showing:
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The damaged/broken item.
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The outer shipping box (showing any courier dents or tears).
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The carrier shipping label on the box.
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Open the Assurance Portal: Visit our direct claims portal on any phone or browser:
File a Claim on the Awani Shield Portal
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Enter Your Details: Input your BigCommerce Order Number and the Email Address used at checkout.
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Select Your Item & Submit: Select the damaged item, upload your photos, and choose your preferred resolution (Free Express Replacement or Refund/Store Credit).
Once submitted, your claim is reviewed promptly by our assurance team, and an approved replacement order is queued directly at our London boutique for fulfillment.
4. Claim Guidelines & Deadlines
To ensure prompt processing, please note the following standard filing timeframes:
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Damaged or Broken Items: Claims must be reported within 15 days of the marked carrier delivery date. (Photos of the broken item, box, and label are required).
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Stolen Packages (Marked Delivered but Not Received): Claims must be submitted between 5 and 15 days after the marked delivery date to allow time for courier misdelivery checks.
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Lost Packages (No Movement): Claims can be submitted if tracking shows no movement for 14 consecutive days (Canada & US domestic).
5. Our Guarantee to You
Unlike typical retailers who push shipping risks onto their customers, Awani Home & Gift stands completely behind every order. By taking on the cost of premium package assurance ourselves, we ensure that your luxury shopping experience remains worry-free from our boutique to your table.
