Shipping Policy

1. Processing Time & Local Boutique Pickup

  • Order Processing: All orders are inspected, double-bubble-wrapped, and packed at our London, Ontario boutique within 1 to 2 business days. Orders are not processed or shipped on weekends or Canadian statutory holidays.

  • Free In-Store Pickup: Local pickup is completely free at our London boutique (785 Wonderland Rd S, Unit B5, London, ON). Please allow up to 2 business hours for our team to prepare and safely package your items before arriving for pickup.

2. Shipping Rates & Promotional Thresholds

Shipping charges are calculated in real-time at checkout based on package weight, dimensions, and destination.

  • Complimentary Shipping (Canada): Free Standard Shipping on all Canadian orders over $250 CAD.

  • Complimentary Shipping (USA): Free Standard Shipping on all US orders over $200 USD.

  • Standard Delivery: 3 to 7 business days across Canada and the USA.

  • Express Delivery: 1 to 3 business days.

3. Optional Route Package Protection & Claims

To provide complete peace of mind, we partner with Route Package Protection to offer optional 1-click coverage against lost, stolen, or transit-damaged items.

  • Protected Orders: If Route Package Protection is kept enabled at checkout, your order is 100% insured. If an item arrives broken, keep all original packaging, take photos of the broken item and shipping box, and file a 1-click claim at claims.route.com within 30 days for an immediate replacement or refund.

  • Route Official Terms: To review Route's complete coverage rules, policies, and filing guidelines, visit: https://route.com/terms-and-conditions

  • Filing Deadlines: Damaged items must be reported within 30 days of delivery. Stolen packages must be reported between 5 and 15 days after delivery. Lost packages must be reported between 7 and 30 days of no tracking updates.

4. Limitation of Liability & Unprotected Orders (FOB Shipping Point)

  • Transfer of Risk: All items purchased from Awani Home & Gift are dispatched pursuant to a shipment contract (FOB Shipping Point from our London, Ontario store). Once a package is handed over to the shipping carrier, risk of loss, damage, theft, or transit delay transfers entirely to the customer.

  • Unprotected Orders: If you manually uncheck or opt-out of Route Package Protection at checkout, you explicitly assume 100% of the financial risk for any loss, theft, or damage incurred during transit. Awani Home & Gift is not liable and will not issue refunds, replacements, or credits for unprotected orders damaged or lost by shipping carriers.

5. Customs, Duties & International Shipping

We proudly ship across Canada and the United States.

  • Customs & Duties Disclaimer: Any customs fees, import duties, taxes, or additional clearance charges incurred during international transit are the sole responsibility of the customer.

6. Address Accuracy, Modifications & Restrictions

Please verify your shipping address carefully before completing checkout.

  • Order Modifications: Any changes to the shipping address or order details after placement that require re-processing or carrier re-routing may incur additional handling charges, which are the responsibility of the customer.

  • Shipping Restrictions: We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical residential or commercial street address at checkout.

7. Order Tracking

Once dispatched, you will receive an automated email containing your tracking number and carrier link (UPS, Canpar, FedEx, Canada Post, etc.) to monitor your delivery in real-time.